FAQs

Delivery 

Upon receipt of payment, your order will be dispatched within 2-3 business days, subject to stock availability and restrictions on special order items. All items are sent via Royal Mail First Class or Second Class within the UK and Royal Mail Airmail to overseas destinations. Prices for postage and packaging are fixed per order and calculated during the check-out process.

Guarantees/Returns

We hope that you will be happy with your purchases from Nero Music Press. Should the received goods be damaged, please notify us in writing within 7 days of delivery. Our details can be found on our Contact Us page - just follow the link above. We do not supply on a consignment (sale or return) basis. We do not accept returns of goods for credit or exchange unless supplied in error or damaged/faulty. This does not affect your statutory rights.

VAT 

Printed music is VAT exempt in the UK and therefore no charges are added to your order.

Credit Card Security

All credit card information is transmitted securely using Paypal. We do not store your credit card details on our website. Further details regarding Paypal security can be obtained at PayPal.com. 

About us

Nero Music Press was established in 2016 and aims to serve the brass music community with modern publications and fresh music arrangements. The business is named after Nero, a music-loving, singing black labrador puppy belonging to Katrina Marzella and Brenden Wheeler.